FAQ

 

Are your teas Fair Trade?

Our teas come from small family farms in China, where they harvest and produce the tea. Since they are such a small operation, and they are family friends we keep a good relationship, and can easily ensure that the farmers who pick and craft our tea our well compensated for their work. 

What is your shipping policy?

We do our best to process orders on the same day they are made, and ship via USPS, which depending on your location should arrive within 2-5 days. We currently do not ship outside the United States.

Do you add any scents or oils, artificial or natural, to your products?

NO. We do not add any types of flavorings or aroma enhancing chemicals to our products. Our full-leaf teas are made from only one ingredient, leaves of the camelia sinensis plant. The aroma is purely the result of the technique used to make the tea. Tea lemons have one extra ingredient - lemons. That's it.

How do I order wholesale?

You can contact us at the email address support@pao-tea.com for all wholesale requests.

 

Any other questions?

If you have any other questions about our products, or would just like to chat about tea, please email us at support@pao-tea.com, and we will respond to you as soon as we can.